Owner Jim DelPrete stands behind his work as well as the Veteran Community
Video by Allyson Morin
Article by Matt Benedetti
HALIFAX, Mass—“Say what you do, do what you say,” said Jim DelPrete, owner Beantown Home Improvement.
To most homeowners contemplating a major renovation, selecting the right contractor can be a daunting process. All too often, a prior negative experience with a contractor will leave a homeowner apprehensive about making a substantial investment on a large scale project such as new siding or a roof replacement. Meetings with contractors frequently do not inspire confidence and leave the homeowner with as many questions as answers.
Otherwise talented tradesman may survey a property, jot down an estimate on a scrap of paper and be on their way without a word of explanation.
DelPrete, the owner of BEANTOWN Home Improvements, takes the opposite approach. He inherently understands that exercising patience and fostering an environment of open communication is vitally important to the customer. As well, he is cognizant of the fact that to many Massachusetts homeowners, his or her home represents that family’s single largest investment. After meeting with a potential client, he suggests that the homeowner make a decision only after a period of research and reflection.
DelPrete, who started BEANTOWN in 2014, explains his philosophy this way.
“Communication is about 50% percent of the job and I feel that I do it better than most,” he said.
“I take the time to listen to the homeowner to better understand who they are and what they hope to accomplish,” he said. “I consider myself a consultant, not a salesman.”
Armed with this insight he is positioned to present options and estimates tailored to the needs of the individual.
“I walk them through the process and assure the customer that I will be there every step of the way. I know that that the homeowner is putting their faith in me as a professional and I want them to be well informed and aware of all the possibilities,” he said. “We stand behind our work and customer satisfaction is always our priority,” he added.
A skilled and experienced craftsman, DelPrete comes from a family of builders and contractors. A graduate of Plymouth State College, DelPrete holds a Bachelor’s Degree in Environmental Science and minor in chemistry.
Based in Halifax, BEANTOWN Home Improvements specializes in roofing, siding, windows, doors, skylights, gutters, framing, insulation, drywall, plaster, decks and railings. Approximately 40% of DelPrete’s clients are customer referrals. His team services areas east of Worcester, north to New Hampshire and south to Cape Cod and Rhode Island.
BEANTOWN has grown exponentially since 2014 and garnered a series of customer based awards for excellence. A three-time Angie’s List Super Service Award winner since 2015, BEANTOWN has also collected a Guildmaster Award for Service Excellence, Home Advisor Best of Winner in 2015 and 2016, Thumbtack Best of Winner 2016 and earned the AAA rating from the Better Business Bureau.
Although DelPrete is proud of the accolades and official recognition, he derives a sense of pride from meeting with satisfied customers at the completion of a job. Knowing his work has enhanced the customer’s quality of life means a great deal to him.
“I am a perfectionist and know that homeowners appreciate our attention to detail and craftsmanship,” he said. “I’m a people person and love making my customers happy,” he said.
A sentiment echoed by his satisfied customers.
Angela Medeiros hired BEANTOWN to install siding on her home in East Freetown, Mass. and loved the result.
“It’s like coming home to a new house,” she said. “I can’t say enough good things about Jim and his crew, top notch from start to finish,” she said.
“Honest, upfront, professional and courteous. You just don’t meet many people with his character and integrity,” she added.
Medeiros, who was in the process of refinancing her home during the renovation, is convinced that the improvements helped secure more favorable terms.
“We plan to use them for every project and strongly recommend them to friends and neighbors–just phenomenal,” said Medeiros, an Air Force veteran.
John Ferraro of Hanover hired BEANTOWN for a siding job and could not be happier with the results. “We just signed another contract with him. I feel comfortable with Jim and his crew and highly recommend them,” said Ferraro.
He appreciates DelPrete’s high level of professionalism and strong work ethic.
“I love his attention to detail–he checks on everything step by step,” said Ferraro. “He says what he is going to do and does it, no excuses. You can count on him,” he said. “I like the guy and he does a lot for the military, too,” he added.
Commitment to Veterans
In an era where corporate advertisers readily declare that they, “Support the Troops” or are “Veteran Friendly,” many military members soon discover that these hollow claims reflect a bumper sticker patriotism that has become common.
DelPrete, however, recognizes the service of our veterans past and present by offering a significant 20% discount on home improvement projects and through Operation Payback, which awards a veteran a roof installation at NO charge.
This major investment in resources is made possible by the generosity of Braintree based Heritage Wholesalers and DelPrete’s cousin, Mike DelPrete of DelPrete Disposal in Whitman, Mass. Veterans are encouraged to apply for the drawing held in October.
DelPrete explains how Operation Payback developed.
“Service members have allowed me the freedom to live in this great country and to run a business,” he said. “We wanted to show our appreciation and through the help of our partners, Operation Payback was born.”
Jon Palomino, an Air Force veteran, was the recipient of last year’s drawing.
“Jim’s a great guy and we can’t thank him enough,” he said.
The registrant/winner must be an active, reserve, honorably discharged, or retired American veteran of the United States Air Force, Army, Coast Guard, Marines or Navy. The home must be their permanent residence, not a rental. The residence must be in Massachusetts within Plymouth, Bristol or Norfolk Counties
The winner must provide a valid Military ID, which will be confirmed by Beantown and then by a recruiting office of the appropriate military branch.
A winner will be chosen at noon on October 31st, 2018 to allow time for registrant validation. Please see the entry page for details.
DelPrete is excited about the initiative and proud to give back in some way. “That’s just how I was raised,” he said.
He attributes the continued growth of BEANTOWN to a steadfast commitment to quality and customer satisfaction.
“Our goal is to be upfront and honest with every client, earn your respect and offer the best customer service in the industry,” he said.
“I say what I do and do what I say,” promised DelPrete.
Do not hesitate to contact Jim DelPrete directly at 781-293-1417 or http://www.beantownhi.com/